Inbound Travel Accident Insurance Terms and Condition



ACCIDENT/ACCIDENTAL refers sudden, unintended and unforeseen mishap caused by external, violent and visible means.

INSURED refers to a natural person or legal entity that purchases an Insurance Policy, and in some cases, an insured can be a policy owner as well as an insured person.

EFFECTIVE DATE refers to the date of premium payment or the date of arrival in Myanmar(after passing immigration counter stationed at the arrival airport) whichever is later.

MEDICAL EXPENSE refers to the services fee that an Authorized Hospital or Medical Center charges Insured that are considered Normal and Customary while he/she is their Inpatient.

MEDICAL PRACTITIONER refers to a person who has a medical degree, is licensed or registered in the country which they operate and is accredited by a medical board or equivalent organization to render medical services, except of Family Members.

LOSS OF SIGHT refers to a physical condition where the Insured is completely blind and cannot be cured.

PERIOD OF INSURANCE refers to the period of cover shown in the Policy Schedule and/or Certificate of Insurance for which the appropriate premium has been paid.

PERMANENT DISABLEMENT refers to Injury which:

    1. falls into one of the categories listed in the Scale of Permanent Disablement Benefits
    2. having lasted for a continuous period of twelve (12) calendar months from the date of the Accident entirely prevents the Insured from engaging in gainful employment of any and every kind and from which there is no hope of improvement.

PREMIUM refers to the amount paid by an insured to an insurer under an Insurance Policy as consideration for the obligations assumed by the insurer.

REASONABLE AND CUSTOMARY CHARGES refer to charges or fees which are generally prevailing and of normal standard for the medical condition concerned in the country and city where the insured is treated.

THE COMPANY refers to Myanma Insurance.

TRAVELING ROUTE refers to the journey within the Republic of the Union of Myanmar.

TRIP refers to the period between the Commencement of Cover and Expiry of Cover.

COVID-19 Coronavirus disease 2019 (COVID-19) is an infectious disease caused by severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2).



The Company will pay the sum insured as stated in the Schedule of Benefit, if the Insured sustained Accident during the Trip which results in Death within 90 days from the day the incident occurred.


The Company will pay the sum insured as stated in the Schedule of Benefit, if the Insured sustained Accident during the Trip which results in Permanent Disablement. The disablement must be certified by a Medical Practitioner.

Benefit Schedule
1 (a) Death/ Loss of Life

(b) Bodily Injury/ Dismemberment

1 Loss of upper limbs (both sides) – From shoulder to wrist 100%
2 Loss of upper limb (one side) – From shoulder to wrist 50%
3 Loss of a thumb (both phalanges) 10%
4 Loss of an index finger (three phalanges) 9%
5 Loss of any middle/ring and little fingers (all phalanges) 7.5%
6 Loss of a big toe 9%
7 Loss of any one toe other than a big toe 7.5%
8 Loss of lower limbs (both sides) – From hip to ankle 100%
9 Loss of lower limb (one side) – From hip to ankle 50%
10 Loss of upper limb(s) at or above the ankle and loss of lower limb(s) at or above the ankle 37.5%
11 Loss of sight of both eyes 100%
12 Loss of sight of one eyes 50%
13 Physical loss of both ears 30%
14 Physical loss of one ear 15%
15 Total loss of hearing in both ears 50%
16 Total loss of hearing in one ear 25%
17 Loss or damage to one tooth/ Luxated tooth 2.5%
18 Total permanent disability 100%
19 Fracture of upper limbs (both sides) – From shoulder to wrist 30%
20 Fracture of upper limb (one side) – From shoulder to wrist 15%
21 Fracture of a thumb 4%
22 Fracture of any one finger(s) other than a thumb 2.5%
23 Fracture of a big toe 3%
24 Fracture of any one toe(s) other than a big toe 2.5%
25 Fracture of lower limbs (both sides) – From hip to ankle 30%
26 Fracture of lower limb (one side) – From hip to ankle 15%
27 Fracture of upper limb at or below the wrist or Fracture of lower limb at orthe ankle 15%
28 Injury to one or both eyes 15%
29 Injury to one or both ears 10%
30 Partial loss of hearing due to injury (one ear) 12.5%
31 Nasal fracture 10%
32 Fracture of the mandible (jawbone) 15%
33 Head and face injuries resulting in disfigurement 50%
34 Spinal fracture 50%
35 Rib fracture 10%
36 Neck fracture/ cervical fracture 50%
37 Fracture of a shoulder bone or collar bone 20%
38 Serious bodily injury not otherwise listed 50%
39 Non serious bodily injury not otherwise listed 15%
40 Fracture of a pelvic bone 15%
41 Fracture of a hip bone 15%
42 Fracture of both hip bones 30%
43 Ischial fracture 25%
44 Coccygeal fracture 15%
45 Fracture of medial and lateral malleolus 15%
46 Calcaneus (heel bone) fracture 15%
47 Fracture of patella (Kneecap) 15%
48 Skull fracture 25%
49 Fracture of temporal bone(s) 15%
50 Fracture of cheek bone(s) 15%
51 Eye socket (orbital) fracture 15%
52 Fracture of the scapula (shoulder blade) 10%
53 Split gum 10%
54 Injury to the uterus 25%
55 Splenic injury 25%
56 Abdominal operation 25%
57 Injury to the kidney(s) 25%
58 Injury to female genital organ(s) 15%
59 Injury to male genital organ(s) 25%
60 Surgery due to injury to the urinary bladder 25%
61 Broken fore head 15%
62 Injury to the gall bladder 25%
63 Injury to the liver 50%
64 Broken ear cartilage 15%
65 Leg aligment disability 10%
66 Stiffness of joint(s), Dislocation of joint(s) 10%
67 Fracture of the hand bone(s) 5%
68 Fracture of the foot bone(s) 5%
69 Prosthesis (Remark: Will be better if can specify more details as there are different types/ regions which Prothesis is used For example – Prothesis for upper and lower limbs) 10%
70 Graft 15%
71 Haemopneumothorax, Pleural effusion 10%
72 Pubic dislocation 10%
73 Miscarriage 15%
74 Serious accidental bruises/ Serious soft tissue injuries 5%


The Company will reimburse to the Insured or authorized Hospital/Medical Center up to the limit specified in the Schedule of Benefit and Medical Expense Sub-limit Section which is reasonably and customary charges incurred whilst as a direct, sole and independent result of Accident suffered by the Insured.

The insured shall seek treatment in authorized Hospitals or Medical center only. In case of Medical Emergency, the insured shall however be allowed to seek initial treatment in any nearest private hospitals at the time of emergency. Medical Emergency describes an acute injury that poses an immediate risk to the insured’s life or long-term health.


The Company will reimburse to the Insured or to the authorized hospital / Medical Center up to the limit specified in the Schedule of Benefit which is reasonably and customary treatment charges incurred whilst overseas as a direct, sole and independent result of Covid-19 infection suffered by the Insured.

  • Repatriation of the Dead Body

In the event of death, the Company will take charge the costs of transferring or repatriating the dead body to his/her usual country of residence.

The Insured will not be transported from one hospital to the other without getting the attending doctor to approve the medical report. This assistance is not a first-aid, it is secondary assistance.




The accuracy of the information provided over any means of electronic communications or in the Insured’s proposal form will form the basis of and be part of the contract. Before Insured enter into the Insurance contract and during the Period of Insurance, Insured must declare to The Company everything Insured know or could reasonably be expected to know which will affect The Company’s decision on the coverage and the terms of the insurance. If Insured are uncertain about whether a fact is relevant or not, Insured must declare to The Company about it. The Company will acknowledge receipt of acceptance of material information by stating these on the Policy Schedule. If Insured do not provide this information to The Company, The Company may:

    1. reduce the amount payable for the claim under this Policy; or
    2. refuse to pay the claim that may arise; or
    3. cancel Insured’s Insurance Policy from

Persons eligible for cover under this Policy are:

    1. It can be purchased from one year age

The Amendment of the Insurance Policy will be valid when The Company accepts such agreement and it is legally binding after a formal written statement being attached to the Policy or being issued as an endorsement by the Company.



Insured shall give The Company immediate written notice of any changes in the Country of Residence, occupation, pursuits or health of any Insured, which is likely to result in a material increase in hazard to The Company and shall pay any additional premiums that may be required by The Company. Failure to do so shall entitle The Company, in the event of a claim, to repudiate such a claim or at The Company’s discretion, adjust the benefits payable.

The Company reserves the rights to amend the terms and provisions of this Policy on any Policy Anniversary date by giving Insured thirty (30) days’ written notice of such change. Notice can be delivered via electronic means or sent by ordinary mail to Insured’s last known correspondence address in The Company’s records. No alteration to this Policy shall be valid unless approved in writing by The Company’s authorized representative and reflected in an endorsement. No broker or advisor has the authority to amend or waive any of the terms and conditions of this Policy.

  • Misstatement of Age

If the date of birth of any Insured has been incorrectly stated on the proposal form, then the renewal premium shall be adjusted based on the correct age. Any excess premium that may have been paid as a result of any misstatement of age shall be refunded without interest. If at the correct age Insured would not have been eligible for cover under this Policy, no benefit shall be payable, and The Company’s liability shall be limited to the refund of the premium paid without interest. Proof of age of each Insured must be submitted to The Company before any claims can be made under the Policy.

  • Misstatement or fraud

The Company shall have no liability to pay any benefit under this Policy if Insured or any Insured:

    • fail to fully and truthfully disclose to The Company all material information known (or which could reasonably be expected to be known) before inception of this policy and upon each renewal;
    • fail to properly fulfil the terms and conditions of this policy;
    • make any untruth statement;
    • omit, suppress or incorrectly state any material information affecting the risk;
    • make any claim that is fraudulent or exaggerated or make any false declaration or statement in support of a claim.

The Policy shall be governed by and interpreted in accordance with the Law of Republic of the Union of Myanmar. The jurisdiction is the competent court in Republic of the Union of Myanmar.


In the event the Insured cancels his/her application after the Company has issued the policy but prior to the effective date of the Policy, the Company shall refund the premium to the Insured after the deduction of cancellation administration fee (USD 5); however, bank charges or any other charges or fees for the remittance of refund premium shall be incurred by the Insured. No refund shall be made after the effective date of the Policy or in the event the Insured returns home prior to the expiry of the Policy.

    1. Eligibility for Applying Refund Premium
      • In the event of the rejection to the E-Visa application of the insured who has purchased the Inbound Travel Accident Insurance, refund premium shall be applied for within 14 days from the date of E-Visa rejection together with the evidence of E-Visa rejection.
      • In the event that the premium is paid more than once by the insured or proposer for the same policy with the same insurance period, the refund premium shall be applied for together with the evidence.
      • In no other circumstances except above two circumstances, Myanma Insurance shall be liable for the refund premium.
      • The refund supporting documents shall be submitted together with the following information:
        • Insured’s name
        • Passport
        • Debit/Credit Card
        • Original Payment Transaction Date
        • Original Payment Transaction Amount
        • Invoice Number

The currency of the premium and any coverage amounts (benefits) will be in US Dollar. The Company accesses the claims. This Provision remain applicable unless there is a regulation to control the use of currency.


The Company shall keep all information to which Insured provided confidential either through filling the application form or via electronic communication.


If during the period of cover and whilst on the insured Trip, an Insured disappears following the disappearance, sinking or wrecking of a conveyance in which they were traveling and their body has not been found within twelve (12) months after the date of disappearance, they will be deemed to have died as a result of an Accident at the time of disappearance, sinking or wrecking of the conveyance. If benefit under PERSONAL ACCIDENT BENEFITS is payable because of a disappearance, the Company will only pay provided the Insured’s beneficiary give the Company a signed undertaking that the amounts will be repaid to the Company if the Insured is subsequently found to be alive.


The Appointed Assistance Company would repatriate the Insured only when medical authorization from the attending doctor and the Appointed Assistance Company medical advisors certify that a repatriation is necessary.




Those claims derived from illnesses or pathological states caused by the voluntary consumption of alcohol, drugs, toxic substances, narcotics or medicines acquired without medical prescription, as well as any kind of mental illness or mental imbalance.


This Policy does not pay claims arising from flying or other aerial activity except as a fare paying passenger in a fully licensed aircraft operated by a licensed commercial air carrier or recognized charter company.


The Company will not pay for claims arising from bacterial or viral infections even if contacted by accident except bacterial infection that is the direct result of an accidental cut or wound.


Those claims caused directly or indirectly by the bad faith of the Insured, by his/her participation in criminal acts, or as a result of his/her fraudulent, seriously negligent or reckless actions. The consequences of the actions of the Insured in a state of derangement or under psychiatric treatment are not covered either.


Any Plastic, Elective, Reconstructive Surgery including treatments for skin, blemishes, aging spots, freckles, dandruff, hair loss, weight control or elective surgery to improve physical appearance, except where such Surgery is necessary for the repair of damage caused solely by bodily injuries as a result of an Accident.


Any treatment or accident arising from participating in:

  • animal hunting (game hunting), car/ boat/ horse racing, Boxing
  • all Skiing for recreation or competition including Jet Skiing, Skating, and Parachuting (unless to save

Insured’s life)

  • while getting in, getting out or taxing in Balloons or Gliders
  • Bungee Jumping, Mountain Climbing with or without Mountain Climbing Equipment and Diving using Oxygen Cylinders and others Breathing Apparatus
  • travelling in an aircraft not operated by a commercial airline which is taxiing, taking off or landing.
  • This extends to driving a car or motorcycle without a driver’s
  • Participation in competitions or tournaments organised by sporting federations or similar


  • The Company will not indemnify the Insured in respect of any Liability or Injury arising out of criminal offences
  • The Company will not pay claims for any accident occurring when the Insured is encouraging or taking part or participating in a brawling


Where the Insured or his/her travelling companion were not fit to undertake the Trip as confirmed by his/her medical practitioner when booking the Trip or purchasing this policy.


Any diagnosis, medical investigation, symptom, diseases or treatment relating to emotional, stress, psychiatric or psychological disorders, Insanity, Behavioral or Characteristic Disorders. This extends to Concentration Problems, Autism, Depression, Eating Disorders or Anxiety.


Any Pre-existing condition which the Insured received medical treatment, diagnosis consultation or prescribed drugs for which medical advice or treatment as recommended by physician preceding the Effective Date of the contract.


Any treatment arising from Pregnancy, Child Delivery, Abortion, Miscarriage (except accidental miscarriage), Infertility (includes Infertility Investigation and Treatment), Vasectomy or Contraception.


Nuclear Weapons, Radiation, Radioactivity from Nuclear-Fuel or Nuclear Waste or Nuclear Radiation caused by combustion of fuel and Nuclear Fission which self-ignites. Explosion by Radioactivity Nuclear material or dangerous objects used in a Nuclear Explosion.


Any investigation, test or treatment arising directly or indirectly from Sexually Transmitted Diseases, including Venereal Diseases, Immune Deficiency Syndrome (AIDs), any AIDs-related condition or infection by Human Immune Deficiency Virus (HIV).


Loss, destruction or damage directly occasioned by pressure waves caused by aircraft and other aerial devices travelling at sonic or supersonic speeds.


This Insurance does not cover suicide or attempting to commit suicide, self-inflicted accidents, attempting to cause accidents to him/herself or arranging for any third party to undertake such an act.


Any claim that results from the tour operator, airline or any other company, firm or person not being able or not being willing to carry out any part of their obligation to the Insured.


The Insured travel to a specific area or event when the World Health Organization (WHO) or regulatory authority in the country to/from which you are travelling has advised against all, or all but essential travel.


Any accidents or treatment arising from war (whether it is announced or not), invasion or execution by foreign enemy, Civil War, Revolution, Rebellions, Demonstrations against the government, Riot, Strike, Calamity or any political unrest having to announce martial law to control the situation, including Terrorism.


Extraordinary natural phenomena such as floods, earthquakes, landslides, volcanic eruptions, atypical cyclonic storms, falling objects from space and aerolites, and in general any extraordinary atmospheric, meteorological, seismic or geological phenomenon.



  1. CLAIM

In the event of any occurrence which may give rise to a claim for indemnity under this Policy, the Insured or the authorized Hospital or Medical Center (or the Insured’s beneficiary in case of death) shall:

    1. give notice to the Company in writing with full details within 30 consecutive days after the completion of the Trip or 24 consecutive hours from the date of Accident in the case of death or disablement if practicable,
    2. give the Company at his/her or authorized Hospital’s / Medical Centre’s own expense, all medical evidence, certificates, reports, original receipts, proof of ownership, documentation and any other evidence, verified by authorized person, which the Company may require from the Insured to support his/her claim.

In the event of an Emergency, Serious Accident, please call the 24-hours the Company’s helpline number shown on the Certificate of Insurance, The Company’s website, or Claim Form. The Insured shall provide his/her name, policy number and details of his/her Accident, contact details of his/her attending doctor, his/her present location and how he/she can be contacted.


No action at law or in equity shall be brought under this Policy against the Company prior to the expiration of 60 days after the proof of claim has been filed in accordance with the requirements of this Policy nor shall such action be brought at all unless it is brought within 2 years from the expiration of the period within which proof of claim is required under this Policy. If the Company shall disclaim liability for any claim under this Policy and no action has within five (5) calendar months from the date of such disclaimer been commenced against The Company, then the claim shall for all purposes be deemed to have been abandoned and shall not thereafter be recoverable.


    • The Parties may agree to take part in the dispute resolution or mediation in good faith and undertake to honor the terms of any settlement reached.
    • Or If any dispute is not reached any settlement through dispute resolution and mediation methods, the dispute may be submitted to Insurance Business Regulatory Board (IBRB) in Republic of the Union of Myanmar and IBRB’s decision shall be final and in force to the Parties of the dispute.
Contact Us
  • +959765428630, +959765428631
  • Operating hours are Monday to Friday (Excluding Public Holiday) From 9:30 am to 4:00 pm Myanmar Standard Time (GMT +6:30)

Contact Phone Number

Admin Department

379088, 384865, 252372, 246902

Life Insurance Department

384881, 384876, 386919

Account Department

384870, 384868

Duty Room


Fire, Engineering and Miscellaneous Insurance Department

251764, 384874, 384867

Marine, Aviation & Travelling Insurance Department


Third-Party Liability Insurance Department

384864, 384873